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Q. |
How
do I make my room reservation
? |
A. |
To make reservations,
please use our Secured Online Reservation Form
available on this website. Please ensure that
you furnished all the required information as
specified on the Reservation Form. |
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|
| Q.
|
When I submit
my reservation form, where does my request go? |
| A. |
It will go to our Reservation Department.
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| Q.
|
How long will
it take the Hotel to respond to my reservation
request? |
| A. |
Within 24
hours and not later than 36 hours. |
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| Q.
|
How long will
it take the Hotel to respond to my reservation
request? |
| A. |
Within 24
hours and not later than 36 hours. If you do
not receive your respond with 36 hours, please
e-mail back to us at maxcarry@tm.net.my |
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| Q.
|
I don't have
24 hours to wait for confirmation. What can I
do? |
| A. |
You may e-mail to us at maxcarry@tm.net.my
or the e-mail available on the website. |
|
Q. |
What happen
if after 36 hours we do not receive any respond
from you? |
| A. |
As you are
aware this booking is via online and there are
many possible factor that your reservation does
not reached us may be due to server's error
or due to some other technical problem. Please
e-mail back to us at maxcarry@tm.net.my
to enquire about your reservation. |
| Q.
|
How do I know
my reservation is confirmed? |
| A. |
When you received
our acknowledgement via the e-mail or fax within
24 hours and not later than 36 hours. Reservations
are deemed secured if guaranteed with credit
card or a prepaid Cash Deposit into the hotel's
Bank Account. |
| Q. |
What do I need
upon checking-in ? |
| A. |
If
you are given a confirmation number please quote
it during checking-in and if you do not it would
be advisable to print out the confirmation letter
and bring along. |
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| Q.
|
After filling
up and submission of my Reservation Form how do
I know if my reservation is confirmed? |
| A. |
Within 24
hours and not later than 36 hours, you will
be contacted by e- mail informing you on the
status of your reservation. |
| Q.
|
How do you
respond back to us on our confirmation ? |
| A. |
We shall be
responding back to you via e-mail. We do not
call or we do not fax to you unless requested
to do so. Please ensure that you furnish to
us an accurate e-mail address/es. |
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| Q.
|
We seem to
unable to locate your telephone number on this
website ? |
| A. |
This website
and the rates displayed on this website are
specially formulated for Internet Booking Only.
Guest that calls in at the hotel shall not be
entitled to our Internet Promotional Rates.
This is the reason why we do not furnish Telephone
contact. |
| Q. |
What happens
if I encounter problem with my reservation upon
checking-in? |
| A. |
It
is advisable for you to quote your confirmation
number if you were given one but if you were
not, it would be advisable for you to print
out the confirmation letter and bring along. |
| Q. |
What do I
need upon checking-in ? |
| A. |
If you are given a confirmation
number please quote it during checking- in and
if you do not it would be advisable for you
to print out the confirmation letter and bring
along. |
| Q. |
How far ahead
should I make the reservations? |
| A. |
At least
72 hours before arrival date. |
| Q. |
Is it advantages
for us to book early ? |
| A. |
Yes
it would as most of the time we are always fully
booked. In order not to get disappointed please
make your booking as early as possible. |
| Q. |
During the
reservation I gave my credit card details but
upon checking in I decide to pay cash. Is this
possible ? |
| A. |
Yes
this is possible. We do not collect payment
online. We do not deduct from your credit until
you arrive at the hotel/resort, the credit card
details is merely to guarantee your reservation
only. You may pay cash upon check in instead. |
| Q. |
What are the
means for us to guarantee our booking ? |
| A. |
To
guarantee your booking we would request for
your credit card details. For those without
credit card details we would instruct then to
make a cash deposit into the house's bank account.
Please indicate in the Reservation Form that
you wish to pay by Cash. |
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| Q. |
Which would
you prefer us to use to guarantee our reservation,
by Credit Card or Cash Deposit ? |
| A. |
Depending
where you are from, if you are from Overseas
we would prefer Credit Card due to the troublesome
procedures of having to go to the nearest compatible
banks to make the cash deposit. To make your
reservation and confirmation process easier
and faster we would prefer Credit Card. |
| Q. |
If we do not
have a Credit Card can we make our reservations
via your Online Reservation Form and what are
the procedures ? |
| A. |
Yes
you can make your reservations via our Online
Reservation Form. The procedures would be as
follows. You are to fill up our Online Reservation
Form and please indicate to us that you are
paying by Cash. We shall give you further instruction
on how to make your Cash Deposit into our hotel/resort
Bank Account during the confirmation stages. |
| Q. |
Do you collect
payment during the Reservation stages ? |
| A. |
No
we do not collect payment during the reservations
stages. During reservation stage we need your
credit card details for the main reason to guarantee
your reservation. |
CANCELLATION
POLICY
| Q. |
How do I change or cancel my reservations
? |
| A. |
Through
the telephone, facsimile or e-mail. Please specify
your Confirmation Number, Name, Hotel/Resort,
Check In Date and Check Out Date. We would prefer
by e-mail as it is faster to do so. |
| Q. |
What
is you hotel/resort's Cancellation Policy and
what are the penalty if we defaulted ? |
| A. |
Our
Cancellation Policy and Penalty Charges if any,
are contained within this website either on
the Accommodation or Room & Rates or Promotional
Packages Page. Please look for these information
within this site. |
|
Q. |
What credit card types are accepted for
guarantee/deposit or payment at your hotel/resort
? |
| A. |
Any major credit card is acceptable
here. |
| Q.
|
Do your hotel/resort
accept Visa Electron Card ? |
| A. |
No we do not accept Visa Electron
Card. |
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| Q.
|
When do I
have to include my credit card number? |
| A. |
When you fill up our Secured Online
Reservation Form to guarantee your reservations. |
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| Q.
|
Is it safe
to use my credit card? |
| A. |
Yes, Our Secured Online Reservation
Forms are encrypted. |
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| Q.
|
Why do you
need my credit card number and expiry date? |
| A. |
To guarantee the reservation during
peak period or late arrival. |
| Q.
|
Based on the
rates offered on your website, is it possible
for us to ask for special discount ? |
| A. |
Rates portray
on this website are our Internet Promotional
Rates. It is the discounted rates meant for
Internet booking only. Only bookings made via
this website are entitled to these Internet
Rates. |
| Q.
|
What about
special discounts? |
| A. |
No discount
will be given based on these Internet Promotional
Rates. Please look for our Promotional Packages
if any. It would be cheaper. |
| Q.
|
We are Airlines
Staffs, are we entitled to Airlines Rates? |
| A. |
We do not
have rates for Airlines staffs, please make
booking through your respective airlines for
rates accorded to the respective airlines if
any. Our rates are Promotional Internet rates. |
| Q.
|
We are Malaysian
Government Staff, are we entitled to special rates
? |
| A. |
No. Our rates
are special Internet Promotional rates. Please
check with the respective department if there
are any special rates accorded to Malaysian
Government staffs. |
| Q.
|
We are Government
Employees of a Foreign Government, are we entitled
for a special rates ? |
A.
|
No. We do not have any special
rates for Government Employees from a foreign
government. |
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| Q.
|
What are the
check-in & checkout times for a room? |
| A. |
Check-in time is 2.00 p.m and check
out time is at 12.00 p.m. |
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| Q.
|
What
is the earliest time I can check-in into the
hotel room ? We will be arriving at the hotel/resort
early in the morning? |
A.
|
Our normal
Check-In time is 2.00pm. Our earliest Check-In
time is 12.00 noon. Early check-in are subject
to availability of rooms. |
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| Q.
|
Do you have
Baby Cot ? |
| A. |
Yes we have baby cot and we provide
baby cot free of charge. Please enquire at the
reception upon check-in. |
| Q.
|
We will be
arriving at 5.00 am in the morning, if we check-in
at this time, do you consider this as 1 night? |
| A. |
Yes. Our new day starts at 6.00
am. |
| Q.
|
Our flight
home is at 12.00 am, we would like to check out
late at 8.00pm, What is your rate for late check
out? |
| A. |
The normal room rates available
on the website applies. |
| Q.
|
We will be
arriving at the Hotel at roughly around 3.00am,
so can we check in at that time? |
| A. |
Yes, but you
shall be charged in accordance to the rates
shown on this website. Please indicate in your
reservation form your arrival time. |
| Q.
|
We
are aware that your check out time is 12.00
noon but due to our late flight, we wish to
stay on until 3.00pm. Is this chargeable ? |
| A. |
Late check
out until 3.00 pm are usually not chargeable
but is always subject to availability of rooms.
Please indicate in your reservation form as
we may be able to accommodate your request free-of-charge
if room are available. |
| Q.
|
We are aware
that your check in time is at 2.00 pm, but we
would like to check in at 10.00 am, is this chargeable
? |
| A. |
Early Check
in are usually not chargeable but is always
subject to availability of rooms. Please indicate
in your reservation form as we may be able to
accommodate your request free-of-charge if room
are available. |
| Q.
|
What are
the directions to the Hotels? |
| A. |
Our location map is available on
our location webpage
within this site. |
| Q.
|
Is there a
hotel shuttle service to/from the airport? |
| A. |
Yes we do
have our Airport Transfer Vehicle but it is
chargeable. Please indicate in the reservation
form that you require the Airport transfers.
We shall give you the quotation for Airport
Transfer during the confirmation of your bookings. |
| Q.
|
Which is cheaper,
your Airport Transfer or the Public Transport
? |
| A. |
The public transport is obviously
cheaper. |
| Q.
|
What are the
facilities offered at your hotel ? |
| A. |
The complete
description of the hotel/resort is available
within this website. If you are unable to locate,
please e-mail to us at maxcarry@tm.net.my |
| Q. |
What are the
facilities available in the rooms? |
| A. |
The complete
description of the hotel/resort is available
within this website. If you are unable to locate,
please e-mail to us at maxcarry@tm.net.my |
| Q.
|
Do we need
adaptors or transformers for our electrical devices? |
| A. |
If you are
from Asians countries, adaptors or transformer
are not needed but advisable to carry with you
as some electrical voltage may differ. In Malaysia,
the electricity runs on 240 volts with 50-cycle
system. |
| Q.
|
Is there a
speed limit on the Malaysian roads and are seat
belts required? |
| A. |
Speed limits
vary on each road. The normal speed limit on
the highway is 110 km/hr. Speed limit signboards
are available for reference. Please do not exceed
the speed limit. Seat belts are required for
the driver and the front seat passengers. |
| Q.
|
Do we need
a Malaysian Driving Permit to drive in Malaysia. |
| A. |
If you carry
a valid International Driving License, you may
not require a Malaysian driving license. However,
please check with the Malaysian Road and Transport
Department for further clarification.
Their website is at : http://www.jpj.gov.my/ |
| Q.
|
Will we be
driving on the same side of the road as in U.S.A
? |
| A. |
No. In Malaysia we drive on the
left side of the road. |
| Q.
|
How much can
I take currency back to the US tax-free? |
| A. |
Under the
Travelers Declaration regulation, permitted
currency limits are as follows : A resident
and a non-resident is permitted to carry into
and out of Malaysia, RM notes not exceeding
RM1,000 per person. There is no limit on the
amount of foreign currency notes or traveler's
cheques carried into Malaysia by resident and
a non-resident. A resident is permitted to carry
out of Malaysia, foreign currency notes including
traveller's cheques, not exceeding RM10,000
equivalent per person. A non-resident is permitted
to carry out of Malaysia, foreign currency notes
including traveller's cheques, not exceeding
the amount brought in. |
| Q.
|
What is the
legal drinking age? |
| A. |
18 years old. |
| Q.
|
Are there
any restriction of drinking alcohol in Malaysia. |
| A. |
Throughout
Malaysia consumption alcohol is allowed except
muslims are not allowed to drink in public in
the state of Kelantan and Terengganu. Most of
the hotels/resorts in Kelantan and Terengganu
do not serve alcohol. Please check with the
front counter for more info on this matter. |
| Q.
|
Do I need
a Visa? |
| A. |
Depending
upon which country you are from. Please check
with our local representative, embassy, consulate
located in your respective country. The following
webpage may be able to provide to you some information
on this matter.
Information Website :
http://www.malaysiahotels.cc/wyn01.html
Immigration Department Website :
http://www.imi.gov.my/ |
| Q.
|
Does anyone
in Kuala Lumpur speak English or any other language?
|
| A. |
English is
the common language used here.Our national language
is Bahasa Malaysia. Malaysian commonly speaks
Bahasa Malaysia, English, Mandarin, Tamil, Cantonese,
and Punjabi. |
| Q.
|
Do we need
to change money before or upon arrival? |
| A. |
For your convenience,
it always advisable to change to local currencies
as all transaction in Malaysia will be in Ringgit
Malaysia (RM). However, there are moneychangers
and banks nearby to do these transactions. |
| Q.
|
Where can
I exchange currency? |
| A. |
At the moneychanger or banks. |
| Q.
|
Are clothing
and shoe sizes the same in Malaysia as in the
US? |
| A. |
No. |
| Q.
|
Are all museums
closed on Sundays and Mondays? |
| A. |
No. |
| Q.
|
Do women have
to wear hair coverings in Malaysia? |
| A. |
No. Only in places of worships. |
| Q.
|
What is the
standard tipping practice in Malaysia? |
| A. |
There is no tipping practice in
Malaysia. Tipping is at your own discretion. |
| Q.
|
What's the
weather like there in Malaysia ? |
| A. |
Malaysia has
an equatorial climate with uniform temperatures
throughout the year. If you are coming to the
East Coast of Malaysia, especially to Kelantan
and Terengganu, most of the hotel and resort
along the east coast here are closed from November
to January due to the monsoon season. Please
check with us on this information. |
| Q.
|
Where can
I get information about traveling around Malaysia
? |
| A. |
Please refer to the following website
for more details on traveling around Malaysia.
Website : http://www.malaysiahotels.cc/wyn02.html |
| Q.
|
Where can
I find details on Museums in Malaysia ? |
| A. |
Please refer to the following website
for information on Museums & Memorials in
Malaysia.
Website : http://www.malaysiahotels.cc/wyn06.html |
| Q.
|
Where can
I find literatures on some of the outstanding
buildings and infrastructures in Malaysia ? |
| A. |
|
| Q. |
Where can
I find details on Fine Dinning, Bistros, Cafes
, Delis, Restaurant, and Hawkers Centres in Malaysia
? |
| A. |
|
| Q.
|
Where can
I find details on getting to Malaysia, getting
around Malaysia and getting around Kuala Lumpur
? |
| A. |
|
| Q. |
We wish to
know more about public transport to your hotel,
where do we find the said information ? |
| A. |
Please refer to the following website
for details on public transport
to our hotel/resort.
Website : http://www.malaysiahotels.cc/wyn02.html |
| Q.
|
Where can
I find the location map of all the major island
resorts in Malaysia? |
| A. |
|
| Q.
|
Where can
I find the list of Calendar of events in Malaysia
? |
| A. |
Please refer to the following website
for the complete list of Malaysia’s Calendar
of Events.
Website : http://www.malaysiahotels.cc/wyn05.html |
| Q.
|
Where can
I find details of shopping complexes in Kuala
Lumpur and in Malaysia ? |
| A. |
Please refer to the following website
for details of shopping complexes in Malaysia.
Website : http://www.malaysiahotels.cc/wyn03.html |
| Q.
|
Where can
I find details of shopping complexes on Langkawi
Island ? |
| A. |
Please refer to the following website
for list of shopping complexes on Langkawi Island.
Website : http://www.malaysiahotels.cc/wyn03try2.html |
| Q. |
Where can
I find details of Embassies and High Commissions
of Foreign Countries in Malaysia ? |
| A. |
|
| Q.
|
Where
can we obtain Useful telephone numbers in Malaysia
such as Emergencies, Police, Hospitals, Medical
Centres, Taxi, Cabs, Busses, Car Rentals, Coaches,
immigration and all the necessary numbers while
in Malaysia. |
| A. |
Please refer to the following website
for all these details.
Website : http://www.malaysiahotels.cc/infousephone.html |
| Q.
|
Where can
we find the list of good hotels and resorts in
Malaysia ? |
| A. |
Please refer to the following website
for the list of good hotels and resorts found
in Malaysia.
Website : http://www.malaysiahotels.cc/ |
| Q.
|
How can we
get intouch with you ? |
| A. |
To get in touch with us you may
e-mail us at maxcarry@tm.net.my |
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